KIOSK Return Policy

KIOSK is committed to providing the best service to our customers. We understand that there may be circumstances requiring a product return. Please review our return policy to ensure a smooth process.

1. Return Request Period

• Customers can request a return within 7 days from the date of receiving the product.

• Returns are not applicable for cases where the customer simply changes their mind.

2. Return Conditions

• The product must be in its original condition, unused, and undamaged.

• The product must include all original packaging and be in a resalable condition.

• A receipt or proof of purchase must be provided.

3. Return Process

1. Contact KIOSK Customer Service through the channels listed below.

2. Wait for confirmation and instructions on how to return the product.

3. Send the product back to the address provided by KIOSK.

4. Provide the return shipment tracking number to our customer service team.

Note: Customers are responsible for return shipping costs unless the product is defective due to manufacturing or shipping errors.

4. Inspection and Refund Process

• KIOSK will inspect the returned product upon receipt.

• If it meets the return conditions, a refund will be processed through the original payment method.

• The refund process typically takes approximately 3-5 business days.

5. Exceptions

• Custom-made products are non-refundable.

• Products damaged due to improper use or care cannot be refunded.

• If the product is damaged during shipping, please take photos and notify KIOSK immediately.

6. Product Exchanges

• If you wish to exchange a product, please contact our customer service team to check for applicable conditions.

Contact Us

• Website: www.kioskthailand.com

• Email: shoponline@kioskthailand.com

• Phone: 02-157-1015

• Line: @kioskthailand

Note: This policy is effective from January 1, 2024. KIOSK reserves the right to amend this policy without prior notice.